Service Support Programs
Exciting new service support programs available to Kurtz and Ersa customers are proving to be cost effective! We are looking to broaden the program in 2009 / 2010. These positive service options have the effect of assisting customers to stay on top of routine maintenance requirements for your profit generating assets.
In summary, these proactive service support programs offer a way to meet specific needs and budgets. Whether you operate multiple plants or you have one location, there is a program designed to meet your needs. The Kurtz global purchasing initiative will help to lower your cost for spare parts, and thus lower your overall operating costs, even for non-Kurtz and non-Ersa equipment.
Many of our customers have come to know us over the last 27 years here in North America. You know we are available to answer the telephone when you need us. You also expect a technician on-site when issues cannot be resolved over the telephone. In order to continue to supply this high level of contact, we ask you to consider which level of service best meets your needs.
This program is presented in support of our vision:
Our competitive lead in technology optimizes quality, costs and delivery service in our customers' production process
Our service department is prepared to offer specialized Technical Service Support Programs that add value to your organization, and helps save money.
What customers should expect from suppliers?
- Technical Support/Maintenance
- Application and Process Support
- Consultations
- Training
- Engineering support
- Phone support
- 24-Hour service
- Demos
- Profiles
- Parts Identifying
- Webcasting
- Plant Evaluations
Basic Phone/Email Support Explanation
- Basic phone/email support is included in all our programs
- Basic = standard troubleshooting
NOTES:
- If support calls/emails are repetitive, require additional time or extensive research we may require additional compensation due to the extra time spent resolving the issue.
- Calls/emails will be returned as soon as possible by the first available technician, usually within the hour.
- Due to the complexity of some software installs, we may require additional compensation for actual time spent.
- After hour support, above and beyond standard troubleshooting, will be invoiced at our standard labor rates.
Please contact us to discuss the details of these Service Support Programs.
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